Refund Policy – VIORA
At VIORA, we want every customer to feel confident and happy with their purchase. If your order does not meet your expectations, we are here to help.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on all VIORA orders.
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
To be eligible for a refund, your request must be approved by our customer support team before returning any items.
Return Conditions
- Return requests must be submitted within 30 days of receiving your order.
- The customer is responsible for all return shipping costs.
- Items must be returned in a suitable condition and securely packaged.
- Returns sent without prior approval from our support team may not be accepted.
Please note that original shipping costs (if applicable) are non-refundable.
How to Start a Return
To request a return or refund, please contact our support team with your order number:
📧 support@vioracosmetics.co.uk
Our team will review your request and provide the necessary return instructions.
Please do not send any products back before receiving approval from our team.
Return Shipping
Customers are responsible for arranging and covering return shipping costs.
We recommend using a tracked shipping service, as VIORA cannot be held responsible for packages lost during the return process.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 business days of delivery.
Please include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We will review your request and provide the appropriate solution.
Hygiene Products
Due to hygiene reasons, used cosmetic products may not always be eligible for return.
If you have an issue with your VIORA lipstick, please contact our support team first and we will work with you to find the best solution.
Order Cancellations
Cancellation requests can be submitted within 12 hours of placing your order.
After this timeframe, your order may already have been processed and shipped. In this case, cancellation is no longer possible, but you may request a return after receiving your order.
Refund Processing Time
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
If you have not received your refund after this timeframe, please contact our support team.
Non-Refundable Items
The following are not eligible for refunds:
- Requests made outside the 30-day refund period
- Items damaged due to misuse or improper storage
- Gift cards (if applicable)
Our Commitment
At VIORA, we believe beauty products should make you feel confident and comfortable. If your experience does not meet your expectations, our team will do everything we can to assist you.
Contact Us
For any questions regarding refunds or returns, please contact: