Shipping Policy – VIORA
At VIORA, we want your shopping experience to be as smooth and enjoyable as possible. Below you will find all the details about our shipping process, delivery times, and tracking information.
Shipping Locations
We currently ship to customers throughout the United Kingdom.
Processing Time
All orders are carefully prepared and processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed, it will be handed over to our trusted shipping partner for delivery.
Estimated Delivery Time
Our estimated delivery time is 6-12 business days after shipment. Please note that delivery times are estimates and may vary due to factors outside of our control, including carrier delays, weather conditions, or peak holiday periods.
Shipping Costs
We offer free tracked shipping on all orders within the United Kingdom.
There are no additional shipping costs — the price you see at checkout is the final amount you pay.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to appear after your order has been dispatched.
Shipping Delays
While we do our best to ensure your order arrives on time, VIORA is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
Once your order has been shipped, responsibility is transferred to the shipping carrier.
Incorrect Shipping Information
Please ensure that your shipping address is correct and complete before completing your purchase.
VIORA is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or you believe your order has been lost during transit, please contact our support team as soon as possible. We will be happy to assist you and help resolve the issue.
Unclaimed Packages
If a package is delivered to a pickup location and is not collected within the timeframe provided by the shipping carrier, it may be returned to us.
VIORA is not responsible for packages that are returned due to being unclaimed by the customer. If you would like us to resend your order, additional shipping costs may apply.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us: